1. What information do we collect?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or when you contact us.

Personal information provided by you.

Information we collect include:

-          Names

-          Phone numbers

-          Email addresses

-          Usernames

-          Passwords

-          Debit/Credit card numbers

-          Billing addresses

-          Gender

-          Third-party account links

Sensitive information. We do not process sensitive information.

Payment Data. WhatMo does not store your debit/credit card information from payments other than when required to fulfil an obligation to the user. All payments are carried out through Stripe. You may find their privacy notice link(s) here: https://stripe.com/gb/privacy.

For Promoters hosting Events:

Payment processing services for [account holder term, for example, host or reps] on WhatMo are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to [this agreement / these terms / and so on] or continuing to operate as a [account holder term] on WhatMo, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of WhatMo enabling payment processing services through Stripe, you agree to provide WhatMo accurate and complete information about you and your business, and you authorise WhatMo to share it and transaction information related to your use of the payment processing services provided by Stripe.

Application Data. If you use our mobile application, we may also collect the following information if you choose to provide us with access or permission:

-  Geolocation information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile-application. If you wish to change our access or permissions, you may do so in your device’s settings.

-  Push Notifications. We may request to send you push notifications regarding your account or certain features of the mobile application. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operations of our mobile application, for troubleshooting and for our internal analytics and reporting purposes.

Information automatically collected

We automatically collect certain information when you visit, use or navigate the services. This information does not reveal your identity but may include device and usage information such as IP addresses and location. This information is primarily needed to maintain the security and operations of our mobile application, for troubleshooting and for our internal analytics and reporting purposes.

2. How do we process your information?

We process your personal information for a variety of reasons depending on how you interact with our service, including:

-          Verifying your identity

-          To facilitate account creation and manage user accounts

-          To ensure delivery of our services when purchasing a ticket

-          To respond to user enquiries/offer support to users

-          To send administrative information to you

-          To fulfil and manage orders

-          To request feedback

-          To send marketing and promotional communications

-          To allow profile sharing within the mobile application

-          To monitor your usage of the system

-          Linking your social media accounts to your profile

-          Using your location to show events near you

Where you are a promoter using our services

o   Provide you on attendee information

o   Ensure you receive pay-outs after an event

o   Linking your social media accounts to your profile

3. Who do we share your personal information with?

Sharing your information within WhatMo

We share your information with employees within the company, to provide information or support.

Sharing your information with third parties

When a Customer follows a Promoter within the mobile application, your data is shared with the designated Promoter to allow details of offers and future events to be shared.

Promoters will have access to Customer emails from an event for promotional purposes in relation to Events.

Other instances which may be applicable:

-          Required by the law for legal purposes

-          To protect Users within our platforms

-          We may share your information with third-party provides, including payment processors and email marketing platforms. View our list of third party processors.

4. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice. No purpose in this notice will require us keeping your personal information for longer than the period in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will delete such information.

5. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.

All information presented by the User is securely stored on the hosting server.

Online payment transactions made through our mobile application are encrypted with SSL.

However despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be completely secure, so we cannot promise or guarantee that hackers and cybercriminals will not be able to bypass security and improperly access or retrieve information.

6. Updating your details

All personal information entered into WhatMo can be changed at any moment through the settings section of the mobile application.

7. Your rights

In some regions (like the EEA and UK) you have certain rights under applicable data protection laws.

These may include:

-          The right to access and obtain a copy of your personal information

-          To request rectification of erasure

-          To restrict the processing of your personal information

-          To reject direct marketing

We will consider and act upon any request in accordance with applicable data protection laws.

For security reasons we will ask you to verify your identity prior to handing over information we store. The initial copy of information will be transferred free of charge, however charges may be applicable for future requests to cover costs.

You have the right to correct inaccurate data:

When receiving a copy of your personal information, if you identify any errors, you can contact us through email to request any changes.

Withdrawing your consent:

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in section 9.

Opting out of marketing and promotional communications:

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in section 9. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests or for other non-marketing purposes.

Account information

If you would at any time like to review or change information in your account or terminate your account you can:

-  Log in to your account within the mobile application and update your user account through the settings.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active database. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and comply with applicable legal requirements.

If you have questions regarding your privacy rights, you may email us at team@whatmo.app

8. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any updates will be visible within this page, along with announcements through our social media pages. We will also contact all users to notify of any changes or additions made. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contacting us regarding this notice?

If you have questions or comments about this notice, you may email us at team@whatmo.app.